I recently had to take my flagpole down to repair it, because my 20' flagpole was only 15' . I ordered the parts prior to noticing that the repair parts were covered free by the warranty on my 20' Phoenix telescoping flagpole. There are very useful videos on the website, that show how to take apart the pole and find the parts needing repair. It took approximately a week for my parts to arrive, and my flags are flying high again! The only thing I had to cover was shipping for the parts. Thanks for being a reputable American company that stands behind your products!
